Telephone consultations (COVID19)

In response to COVID19 most of our appointments are now via the telephone.  To help you prepare for and get the best out of these, please watch this short video here. A downloadable PDF of this video is available here Telephone guidance


Appointments for the doctor or nurse may be made as follows:

  • by phoning 01246 412242 between 08:00 and 18:00.
  • in person at reception - open from 08:00 to 18:30 every weekday.
  • on the internet - in order to book appointments on-line you must have previously obtained the necessary access codes. Please ask at reception for details.

Like every surgery in the land there is tremendous pressure on our appointment system.

To try to meet demand we operate a "Pool" system on weekday mornings. If you feel you need to be seen on the day you may be offered an appointment on the "Pool". You will then be seen by the first available Doctor or our Nurse Practitioner - unfortunately we are unable to guarantee a particular clinician under this system.

We always see urgent cases that day - during busy periods you may be asked to initially discuss your problem with a doctor or nurse to assess its urgency.

Routine appointments can be booked up to 4 weeks in advance.

Many minor ailments can be treated by a pharmacist and it's often worthwhile seeking their advice first.

The NHS Stay Well website gives excellent advice about accessing the most appropriate service if you're unwell 

Alternatively the NHS Choices web-site gives excellent advice on the management of acute and chronic illness.

Please remember that A+E is for genuine emergencies only.

Telephone Consultations

Many problems can be dealt with over the phone and it may be more convenient for you to initially discuss your problem with the doctor or nurse. These telephone consultations are proving very popular.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website